Friday, March 30, 2012
Technical Fields
I like that in TurboTax, they present "flags" and "notifications" that indicate something that user will need to come back to an look at. Good plan; if the field isn't critical at the moment, then the user can continue on with their process and return when they're ready to focus on the suggested task.
The problem I have in this example is the tech talk that is used: what is "service-1?" I have no context of what the issue is. I have to click on Fix in order to understand what the problem is so I can decide if I'm going to Flag or Fix it (of course, I've already clicked on Fix).
Better is to provide a more natural language of the field in question, or the title of the page.
Labels:
Ambiguity,
Least Surprise
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