This is a shot from PayPal's payment site. I was buying some tickets for an event and as I was attempting to tab through the fields, I realized I was unable to type for some reason. Notice the dotted lines above and below Address line 1. Those show up on the website, and at a guess, they highlight a hidden field. I had to tab again in order to get to the proper field, where things functioned properly.
This is more of an exercise in testing and quality assurance than it is a specific user interface issues. Obviously, this is not how the page should behave, but somehow PayPal's web team let it slide by and no one checked it. How does that happen, and more importantly, do they apply the same level of diligence to the rest of their site, say, when they're taking your credit card info?
(For the record, the problem didn't stop me from making my purchase; I use PayPal and trust them as well as any other reputable company (that is, with a grain salt). But when little things like this occur, it does make me question what else is or is not going on behind the scenes.)
No comments:
Post a Comment