This is a classic issue I see in many places on the Web. These particular shots are from the Turbo Tax website.
The problem is obvious. The user types in a password that they're happy with, hit enter, and boom! they get a messaging telling them "Oops. We know you can do better than that."
This site gives the user a double whammy. First it says the password is too short; then, if the user doesn't guess correctly, tells him or her that a symbol is needed. Sure, the user could click on password tips... but why the extra click? All of this could of course have been obviated by simply telling the user up front what the password conditions are. On the Turbo Tax page, there is plenty of space to put the tips in plain view (and at least Turbo Tax offered the tips; I've encountered some sites that don't even give their user that courtesy).
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